Shipping Information
At Mushys, we’re committed to ensuring a smooth and reliable shopping experience for you! Please take a moment to review our shipping policies below.
1. Shipping Areas
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Domestic Shipping: We deliver islandwide across Sri Lanka.
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International Shipping: Currently, we only offer domestic delivery. International shipping may be introduced in the future, so stay tuned!
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2. Processing Time
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Orders are processed within 1-3 business days after payment confirmation.
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Customized orders (such as personalized gifts or special craft items) may require an additional 2-4 business days to prepare, as each piece is crafted with care.
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3. Shipping Charges
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Standard Shipping: Rates vary based on location and will be calculated at checkout.
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Free Shipping: We offer free shipping on orders above LKR [insert amount, if applicable].
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For certain weight-sensitive items (e.g., bulk craft supplies or large gift boxes), additional fees may apply. Any such charges will be clearly indicated at checkout.
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4. Estimated Delivery Times
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Colombo and Suburbs: 1-2 business days
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Other Areas: 3-5 business days
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Remote Locations: Delivery to remote locations may take up to 7 business days.
Note: Delivery times are estimates and may vary due to unforeseen circumstances or peak holiday periods.
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5. Perishable & Cosmetic Products
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Due to the delicate nature of certain items (such as cosmetics, food, and confectionery), we take extra care with packaging. However, we are not responsible for delays caused by couriers or external factors that may impact the freshness of perishable goods.
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For best results, please ensure someone is available to receive your package, especially if it contains perishable items.
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6. Tracking Your Order
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Once your order is dispatched, a tracking number will be provided via email/SMS so you can monitor its journey.
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7. Returns and Undeliverable Packages
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For any issues with shipping or undelivered packages, please refer to our Return & Refund Policy for guidance.
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8. Contact Us
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For questions about shipping, custom orders, or general inquiries, please reach out to our customer service team at [email] or call [insert phone number] during business hours.
Thank you for shopping with Mushys! We’re excited to bring your order safely to your door.