Privacy Policy

Mushys respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, www.mushys.lk, or make a purchase. By using our website, you agree to the practices described here.

1. Information We Collect

a. Personal Information

When you create an account, place an order, or contact us, we may collect personal details such as your name, email address, shipping address, phone number, and payment information.

b. Non-Personal Information

We automatically collect certain information about your device and browsing habits, such as your IP address, browser type, referring website, and the pages you visit on our site.

2. How We Use Your Information

We use the information collected for the following purposes:

Order Processing: To fulfill your orders, process payments, arrange shipping, and provide order confirmations.
Customer Service: To respond to your inquiries, requests, or complaints.
Marketing: To send promotional emails, updates, and offers, if you have opted to receive such communications. You can unsubscribe at any time.
Website Improvement: To understand user behavior, improve our website functionality, and enhance your browsing experience.
Legal Compliance: To meet legal and regulatory requirements.

3. How We Share Your Information

Third-Party Service Providers: We may share your information with trusted third parties, such as payment processors and delivery services, solely to help us complete your transactions.
Legal Obligations: We may disclose your information if required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

Cookies: We use cookies and similar technologies to track site activity and personalize your experience. Cookies help us remember your preferences and offer a smoother browsing experience.
Opt-Out: You can adjust your browser settings to reject cookies. However, this may affect the functionality of our website.

5. Data Security

We use various security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

Access Your Information: Request access to the personal data we hold about you.
Rectify Your Information: Correct any inaccuracies in your data.
Delete Your Information: Request deletion of your personal data, subject to legal and business retention obligations.
Withdraw Consent: Unsubscribe from marketing emails at any time.

To exercise these rights, please contact us at privacy@mushys.lk.

7. Children's Privacy

Our website is not intended for use by children under 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will delete it immediately.

8. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Any updates will be posted here with the revised effective date. Please check this page periodically to stay informed.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [Email]
Address: [Insert Physical Address]

Thank you for trusting Mushys with your information. Your privacy is our priority.

Returns & Exchanges Policy

At Mushys, we want you to be fully satisfied with your purchase. If something doesn’t meet your expectations, please review our Returns & Exchanges policy below.

. Eligibility for Returns and Exchanges

Time Frame: Items may be returned or exchanged within 14 days of delivery.
Condition: To qualify for a return, items must be unused, unopened, and in their original packaging.
Non-Returnable Items: For hygiene and safety reasons, certain items such as cosmetics, customized gifts, and perishable food products are non-returnable unless defective or damaged.

2. Return Process

Contact Us: Email us at [email] within 14 days of receiving your item, including your order number and reason for the return.
Return Authorization: Once approved, we will provide you with instructions for sending back the product.
Shipping Costs: You are responsible for return shipping costs unless the item was incorrect, defective, or damaged upon arrival.
Inspection & Approval: After we receive and inspect your item, we will notify you about the approval or rejection of your refund.

3. Refunds

Refund Method: Approved refunds will be processed to your original payment method.
Processing Time: Refunds are typically processed within 7-10 business days after approval.
Partial Refunds: For items that show signs of use or are missing original packaging, a partial refund may be granted at our discretion.

4. Exchanges

Damaged or Defective Items: If you received a damaged or defective item, please contact us within 48 hours of delivery, including photos of the item, for a replacement.
Exchange Process: We’ll guide you through the exchange process and cover shipping fees if the item was incorrect or damaged.
Customization Note: Customized or personalized items cannot be exchanged unless they are defective or incorrect.

5. Return & Exchange Exceptions

Non-Returnable Items: Cosmetics, perishable foods, and custom-made gifts are final sale items and are non-returnable.
Gift Cards: Purchases of gift cards are not eligible for returns or exchanges.

6. Contact Us

For any questions about returns or exchanges, please reach out to our support team at [email] or call us at [insert phone number].

Thank you for shopping with Mushys! We’re here to make sure your experience is positive, so please don’t hesitate to reach out with any concerns.

Terms & Conditions

Welcome to Mushys! By accessing or purchasing from our website, www.mushys.lk, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree with these terms, you may not access or use our services.

General Information

Company Information: Mushys is an eCommerce platform based in Sri Lanka, offering cosmetics, craft supplies, customized gifts, and food/confectionery products.
Eligibility: To make a purchase, you must be at least 18 years old or have permission from a parent or guardian.

2. Products and Pricing

Product Descriptions: We strive to ensure accuracy in product descriptions, but we cannot guarantee that all information, including images and colors, will be entirely accurate, complete, or current.
Pricing Policy: All prices are listed in Sri Lankan Rupees (LKR) and are subject to change without notice. Prices are inclusive of applicable taxes unless stated otherwise.

3. Orders and Payments

Order Acceptance: Your order is considered accepted once we confirm it via email. We reserve the right to refuse or cancel orders at our discretion, including for out-of-stock items, inaccuracies, or suspected fraudulent activity.
Payment Methods: We accept payments through secure payment gateways and do not store your payment information.
Order Cancellation: Orders can be canceled within 24 hours of placement by contacting us at [email]. After this period, cancellation is no longer possible as processing will have started.

4. Shipping and Delivery

Shipping Policy: We currently ship within Sri Lanka only. Shipping fees, processing times, and delivery schedules are outlined in our Shipping Information page.
Delays and Liability: Mushys is not responsible for shipping delays due to external factors, such as courier service issues, weather conditions, or public holidays.

5. Returns and Refunds

For details on our returns, refunds, and exchanges policies, please refer to our Returns & Exchanges page.

6. Intellectual Property

All content on the Mushys website, including text, graphics, logos, images, and software, is the property of Mushys and protected by intellectual property laws. You may not copy, modify, distribute, or reproduce any content without our prior written consent.

7. User Conduct

By using our website, you agree not to engage in any activities that may harm Mushys, interfere with our operations, or infringe on the rights of others. Prohibited activities include but are not limited to:
- Engaging in fraudulent activities or misrepresenting your identity.
- Attempting to access restricted areas of the site or gain unauthorized access to our systems.
- Using the site to spread malware, spam, or any harmful content.

8. Disclaimer of Warranties

Mushys provides products and services "as-is" without any warranties, expressed or implied. We do not guarantee that the website will operate without interruptions or be error-free, or that any issues will be corrected promptly.

9. Limitation of Liability

Mushys and its affiliates, partners, and employees shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our site or products. In any event, our maximum liability shall be limited to the total amount you paid for the products purchased.

10. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka. By using our website, you consent to the exclusive jurisdiction of Sri Lankan courts for any disputes arising from these terms.

11. Changes to Terms & Conditions

Mushys reserves the right to modify these Terms & Conditions at any time. Updates will be posted on this page, and continued use of our website following any changes constitutes your acceptance of the revised terms.

12. Contact Information

For questions about these Terms & Conditions, please contact us at:

Email: [email]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]

Thank you for shopping with Mushys! We appreciate your trust in us and look forward to serving you.